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Shadetree Online Return Policy

  • You may return most items sold by Shadetree Online within thirty days of delivery for a refund of the item purchase price minus a twenty percent return charge.

  • Shadetree Online will pay the return shipping cost if the return is a result of an error made by us here at Shadetree Online. If an item is broken or defective, you won't pay any additional shipping charges.

  • Please note that we are unable to return any item that is not in its original condition, is damaged, is altered in any way, or is missing any parts. All Custom Items & Special Orders are non-returnable.

  • A Return Merchandise Authorization Number must be issued before a return can be accepted. The RMA# must be displayed on the outside of the packaging. Unauthorized returns will be refused.